Merdu.id
Multi-tenant SaaS platform for WhatsApp Business integration. Features message management, broadcast, chatbot, QRIS payment gateway, and multi-server load balancing for high performance.
The Problem
Businesses struggled with managing multiple WhatsApp accounts efficiently, leading to missed leads and poor customer service response times.
The Solution
Built centralized multi-tenant SaaS platform powered by Langchain orchestration and multi-provider AI (OpenAI + Google Gemini). Features RAG-enhanced chatbots with platform knowledge retrieval via pgvector, automated broadcast campaigns, and real-time message management.
Tech Stack
Impact & Results
Reduced average response time by 40%
Enabled 500+ businesses to scale customer outreach
Processed over 1M messages monthly with 99.9% uptime
Role
Full Stack Developer
Duration
6 months